Policies
Privacy Policy
Effective Date: January 1, 2025
10739383 Canada Inc O/A NexHome (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable telecommunications regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://nexhome.ca), submit a form, communicate with us, or use our services.
BUSINESS INFORMATION
NexHome
30 Eglinton Ave West, Suite 401
Mississauga, Ontario
L5R 3E7
Canada
Phone: 1-888-770-7179
Email: sales@nexhome.ca
1. INFORMATION WE COLLECT
We may collect the following personal information:
• Full name
• Email address
• Phone number
• Property address
• Service interests (heat pumps, HVAC, water treatment, etc.)
• Communication preferences
• IP address and browser information
• Any information voluntarily submitted through forms
We collect only the information necessary to provide services, respond to inquiries, and improve customer experience.
2. HOW WE USE YOUR INFORMATION
We use personal information to:
• Respond to service requests and inquiries
• Provide quotes and schedule appointments
• Deliver HVAC and water treatment services
• Send appointment confirmations and service notifications
• Process financing requests (when applicable)
• Send marketing communications (only when consent is provided)
• Improve website performance and advertising campaigns
• Comply with legal obligations
3. SMS & TEXT MESSAGE COMMUNICATIONS
SMS Communications
By providing your phone number and opting in through our website forms, you consent to receive SMS messages from NexHome related to appointment confirmations, service reminders, rescheduling notifications, and customer service communications.
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any message received. For assistance, reply HELP or contact us directly at 1-888-770-7179 or sales@nexhome.ca.
Carriers are not liable for delayed or undelivered messages.
SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
Participation in SMS communications is voluntary and not required as a condition of purchasing any goods or services.
Users must be 18 years of age or older to opt in to receive SMS communications.
4. EMAIL COMMUNICATIONS
If you opt in to email communications, we may send promotional offers, service reminders, and updates. You may unsubscribe at any time using the unsubscribe link included in our emails.
5. SHARING OF INFORMATION
We may share information with:
• Licensed contractors and technicians performing installations
• Financing providers (if financing is requested)
• Rebate program administrators (when required for application processing)
• Service providers assisting in website hosting, CRM, and communication services
• Government or regulatory authorities if legally required
We do not sell, rent, or trade personal information.
6. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be 100% secure.
7. DATA RETENTION
We retain personal information only as long as necessary to fulfill business purposes or comply with legal requirements.
8. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies, pixels, and similar tracking technologies (including Meta and Google advertising tools) to:
• Analyze website traffic
• Improve user experience
• Deliver relevant advertising
You may adjust your browser settings to refuse cookies.
9. YOUR RIGHTS
Under Canadian privacy law, you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent at any time
• Request deletion where legally permitted
To exercise your rights, contact us using the information above.
10. CHILDREN’S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
By using our website and services, you agree to the terms of this Privacy Policy.