Accessibility Statement

Our commitment

Nexhome is committed to providing products, services and information in a way that respects the dignity and independence of people with disabilities, and to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and other applicable accessibility laws.

Our website

We design nexhome.ca to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. That includes:

• Navigation and forms that work with a keyboard, with visible focus.
• Labels and instructions on form fields, and clear error messages.
• Text alternatives for meaningful images.
• Colour contrast designed for readability, and layouts that work when zoomed and on phones.
• Respect for your device’s reduced-motion setting.

Some areas may not yet fully meet this standard, and some content comes from third parties, such as lender and government websites, which we don’t control. We review the website regularly and fix issues as we find them.

Feedback

Tell us about any barrier you experience on our website or with our services, and how we can help. You can give feedback by phone, email or mail, or ask us to receive it another way.

We’ll acknowledge your feedback within two business days, and let you know what we’ll do about it.

Requesting an accommodation

If you need an accommodation to use our website or services, contact us using the details above. For example, we can:

• Provide information, quotes, agreements or this website’s content in an accessible format or with communication supports, on request and at no extra cost.
• Complete a request with you by phone instead of online.
• Arrange consultations and appointments that suit your needs, including longer appointments and communication by your preferred method.

Service animals and support persons are welcome at in-home consultations and appointments.

Service disruptions

If a service people with disabilities rely on is temporarily unavailable, we’ll let affected customers know, along with the reason, expected duration and any alternatives.

Accessible formats of our policies

Our accessibility policies are available in an accessible format on request.